DataComms is committed to providing all our customers with the highest levels of technical support and recovery services in the industry today. Our technicians are experts in their field, not only in keeping client services operational, but also providing friendly and quality technical advice whenever necessary.
We ensure that you are properly advised at the outset and properly supported from day one, with a variety of flexible products designed to meet your specific requirements, ranging from first-line telephone support through to full 24/7 contracts for 'mission critical' operations.
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DataComms has 3 levels of support
DataComms Normal Support - 9am to 5pm Monday to Friday.
DataComms Extended Support - 8am to 7pm Monday to Saturday.
DataComms 24/7 Support - 24 hours a day, 7 days a week. |
The entire DataComms Network is monitored 24 hours a day by qualified Corporate Support engineers. DataComms also operates Pager Alarm Response Services, enabling Corporate Support engineers to proactively monitor client services and the current status of network resources. If a problem is detected or anticipated, our engineers can respond and inform you immediately.
DataComms Call Centre is open 24 hours a day 7 days a week, with a team of first line operators and an additional second line response facility. All corporate support calls are logged and then answered within a guaranteed response time of 4 hours.
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